We have conducted a survey research to measure the perception of Geneva working population regarding the importance of know-how and work experience in service production. The sample size is 678. Main findings indicate that know-how sharing is best made through day by day working and during meetings. Apparently, know-how makes each worker independent, however, knowledge management methods are neither enough developed nor encouraged: we risk losing know-how.
Authors: Giuseppe Catenazzo, Emmanuel Fragnière, Gaëtan Derache, Jean Tuberosa, Patricia Hugentobler
DOI: https://doi.org/10.2139/ssrn.1140130
Publish Year: 2007
