Giuseppe Catenazzo is a Research & Innovation Center member and a Visiting Lecturer at Glion Institute of Higher Education, Switzerland. Previously, he served as the Head of Research, Dean of Academics, and Lecturer at Swiss business schools, as well as an Assistant Professor in Marketing at a leading FT-listed business school in France. Giuseppe is currently doing a PostDoc in Portugal, and studied earlier in Switzerland (PhD in Management), France (Masters in Management and Business Research), the United Kingdom (PgCert in Applied Environmental Economics) and Italy (Bachelors in Economics and Management). He is also a Certified Member of the Market Research Society (CMRS) and a Fellow of the Chartered Institute of Marketing (FCIM) in the United Kingdom. An Italian and Swiss citizen, Dr Catenazzo is an editor of international research books. His research on quality perceptions, service recovery, and complaining behaviour has been published in Production Planning and Control, the International Journal of Quality and Reliability Management, and the Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior.