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Ceren Santos
Ceren SantosSoftware Engineering
Universitas Nusa Cendana · Indonesia
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6
Publications
0
Collaborations
0
Active calls
Research keywords
consumermanagement
Publications6
Decoding the Airport Experience: A Multi-Dimensional Assessment of Airport Service Quality Through Passenger Reviews
Güncel Pazarlama Yaklaşımları ve Araştırmaları Dergisi · 2025
The Effect of Work Motivation, Work Culture, Leadership and Work Experience on Employee Performance at Nusa Tenggara Barat Province, Indonesia
International Journal of Management Science · 2024
Yin-yang of emotions. Love and hate dynamics and service quality image in the airline industry
Marketing i Rynek · 2023
Airline Customer Complaints During the COVID-19 Pandemic
Advances in hospitality, tourism and the services industry (AHTSI) book series · 2022
The country-of-origin effect in the services marketing field: a systematic review and directions for future research
International Journal of Export Marketing · 2022
The country-of-origin effect in the services marketing field: a systematic review and directions for future research
International Journal of Export Marketing · 2022
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