AI and machine learning affect intelligent supply chains, implementation challenges, and psychosocial factors affecting supply chain AI and ML acceptability. Behavioural operations management grows. It structures production and manufacturing processes utilising psychologically based behavioural and cognitive aspects, challenging the idea that “human being is rational” in decision-making. Supply chain management (SCM), a subset of operations management, studies social psychology and supply chains. A related research literature review follows. This report recommends improving supply networks, especially in competitive companies. Supply chain efficiency requires multilevel and employee interaction. Human behaviour impacts supply chain decisions and performance.
Authors: Binay Kumar Pandey, Mukundan Appadurai Paramashivan, Asif Hasan, Sabyasachi Pramanik, Pankaj Dadheech, Shyam Sundar Manaktala, A. Shaji George
DOI: https://doi.org/10.4018/979-8-3693-1347-3.ch002
Publish Year: 2024
