This study's main purpose is to explore the overall relationship between HR internal service quality and employee job satisfaction in Bahrain's banking sector. The non-random sampling technique “snowball” was utilized to collect the data from different banks operating in the kingdom of Bahrain. A total of 241 responses to the questionnaire were collected. The collected data were analyzed using both descriptive and inferential statistical analysis techniques. The findings reveal all the human resource department's internal service quality dimensions have a direct and positive relationship with employee job satisfaction in the banking sector. This study's findings provide insights for organizations, mainly for the banking sector, aiming to be competitive and responsive to the growing challenges around the world. Conclusions highlighted that the adoption of specific efforts and mechanisms to encourage fostering the introduction and implementation of the internal service quality concept within the banks are likely to result in the attainment of excellent performance and outcomes.
Authors: Naglaa Fathy El Dessouky, Asmaa Al-Ghareeb
DOI: https://doi.org/10.1109/ieeeconf53624.2021.9667996
Publish Year: 2021
