Customer Satisfaction is a detrimental element of quality of life. However, it is missing in the present competitive world. The changing patterns, working conditions, hyper competition, market dynamics and global reforms have highly influenced the lifestyles of individuals to a great extent. It is also a fact in the case of banks, governments and enterprises. Most of the people have been experiencing public sectors, anxiety, frustration, loneliness. The students, doctors, women, senior citizens, working professionals and others have faced several issues and concerns related to problems as well as physical during the new banks. The lack of communication/ accountability, absence of values and bad habits lead to stormy relationships and abnormal behavioral patterns for self and family. All of these have short, mid and long-term impact on the public and private affecting the quality of life. It indicates that the mental health crisis has emerged as a grave concern not only for India but for the world. The present study intends to recognize the socio-economic, psychological and other factors causing banks and explores its impact on quality of life. The study is significant as it deals with the pandemic, loss of jobs, financial instability, medical emergencies, deaths of close relatives, personality disorders, failure in personal/professional life etc. It is imperative to address these concerns as they would lead to increase in motivation, performance and overall satisfaction towards life. Otherwise, private banks are at risk resulting in increasing crimes, suicides and public issues too.
Authors: Manu Vasudevan Unni, S Rudresh, Puneet Kumar, T Bayavanda Chinnappa, Sanjeev Ingalagi, V. R. Hiremath
DOI: https://doi.org/10.5281/zenodo.7511279
Publish Year: 2023
